​Helpful Love Gift Voucher // Terms and Conditions

  1. These terms & conditions apply to the purchase and use of the Helpful Love Gift Voucher including Group Collections which purchase the Helpful Love Gift Voucher.

  2. Helpful Love is a voucher which is a form of credit which is redeemed for a credit voucher with one of our redemption partners. Helpful Love acts as agent for other providers, and does not provide any goods or services directly. Helpful Love purchases gift cards from our providers in exchange for the same value as the Helpful Love voucher redeemed.

  3. Once a Helpful Love Gift Voucher is redeemed for a gift card from one of our redemption partners, the terms and conditions of that gift voucher also apply. To the extent of any inconsistency, the terms of our redemption partner’s terms and conditions apply. Links to our redemption partner’s terms and conditions are as follows (a) endota spa (b) Woolworths (c) Jims Group (d) Counselling For Your Peace of Mind

  4. For Woolworths eGift Cards - Woolworths Group Ltd ABN 88 000 014 675 is the issuer of the WISH Gift Card, but is not the promoter of the offer, nor responsible for fulfillment of the offer terms. WISH Gift Cards have no expiry date and are redeemable at participating stores only. For a list of participating stores and full Gift Card Terms and Conditions visit woolworths.com.au/giftcards

  5. By contributing to a Group Collection, you are making a purchase of a Helpful Love Gift Voucher.

  6. Helpful Love Gift Vouchers are not formally registered to a specific user, and should be treated as cash. Helpful Love Gift Vouchers cannot be replaced if lost or stolen, and any use of the card is deemed to be made by the gift recipient.

  7. Helpful Love Gift Vouchers are non-refundable and can only be redeemed for goods or services provided by Helpful Love vendors. Cash will not be given for any unused amount, so the user is encouraged to redeem the entire Gift Voucher amount in one use.

  8. Helpful Love Gift Vouchers are valid for three years from date of purchase. Once redeemed for a voucher with one of Helpful Love vendors, the expiry date of the supplier's voucher becomes the new expiry date (eg. A Helpful Love voucher is gifted on 1 January 2020. It is valid until 1 January 2023. The recipient redeems the Helpful Love voucher on 31 December 2022 for a Woolworths gift voucher. The terms of the Woolworths voucher expiry date then applies.)

  9. There is no GST included in the cost of the Helpful Love Gift Voucher. Any GST payable will be advised by the vendor upon redemption of goods and/or services.

  10. Any complaint should be taken to the vendor in the first instance, and reported to Helpful Love at hello@helpfullove.com.au

  11. The user understands, agrees and acknowledges that Helpful Love vendors service specific areas and locations, and therefore, vendor options may be limited or not available for some users. Enquiries should be made with directly with the vendor to understand if their goods or services are available.

  12. Helpful Love Gift Vouchers are sold “as is”, and without warranty of any kind, express or implied, and while best endeavours are made to ensure quality vendors, Helpful Love does not warrant the products or services of any Helpful Love vendor.

  13. Any contract entered into for redemption of goods or services using the Helpful Love Gift Voucher is made directly between the user and the vendor.

  14. Helpful Love excludes all liability howsoever caused, and the user and purchaser unconditionally agrees to fully indemnify Helpful Love and all its servants, agents, clients and employees against any and all loss, injury or damage that may be incurred or sustained in connection with the goods or services received through redemption of the Helpful Love Gift Voucher.

  15. Where Helpful Love’s liability cannot be excluded, and to the fullest extent permissible by law, Helpful Love’s liability is limited to the replacement value of the Helpful Love Gift Voucher.

  16. Helpful Love reserves the right to amend, add, or delete any information contained at www.helpfullove.com.au, including these terms & conditions at any time.

  17. We reserve the right to cancel the Gift Voucher scheme, for any reason, at any time without notice. If this occurs, we will provide a refund or a replacement Gift Voucher of equivalent value, unless we reasonably suspect fraud in relation to a gift voucher.

  18. In the event of any Gift Voucher fraud, duplication or misuse of the Gift Voucher, we reserve the right to cancel the Gift Voucher, and no refund will occur. In addition, should the Gift Voucher be used multiple times with more than one vendor resulting in redemptions above the purchased Gift Voucher amount, Helpful Love reserves the right to seek full cost recovery for any amounts over and above the originally purchased gift voucher amount. Cost recovery will be sought directly from the recipient and where this fails, the original Purchaser is liable.

  19. The laws of the state of New South Wales apply to this agreement. By entering into this agreement you unconditionally submit to the jurisdiction of the courts of New South Wales.